We give bonus offers from time to time. These bonuses are subject to the following rules:
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The Website and the services offered on it are powered by a software belonging to Brigend Limited ("Brigend") and operated by Cassava Enterprises (Gibraltar) Limited ("Cassava"), which are both within
the same corporate group and registered under the laws of Gibraltar to provide such services. As such, all personal data and customer funds are transferred to and stored by Cassava on its servers in Gibraltar.
Cassava is happy to provide you with online bingo services under its remote gambling license issued by the Government of Gibraltar, and is committed, along with the Brand Owner,
(collectively the "Company", "we" or "us"), to preserving the privacy of all visitors to the Website. When you use the Company's services, you shall be asked to provide personal identifiable
information ("PII") to the Company. The Company, as mentioned above, is committed to respecting your privacy and to complying with applicable data protection and privacy laws and we have therefore
handle or use the PII which you provide to us then you are invited to send in your questions to email@example.com and we will do our best to answer your
questions in full as quickly as possible.
We collect PII when you register and use our bingo services, make customer inquiries, register for information or other services from the Company (including through Facebook applications),
or when you respond to communications from us (such as questionnaires or surveys). The PII we will collect from you may include, for example, your name, email address, home address, telephone number,
debit/credit card data and date of birth and other information collected on registration or through surveys which the Company shall undertake.
The PII which you provide to us will be processed for one or more of the following Purposes: (i) to allow us to provide you with bingo services; (ii) to process any of your requests for information;
(iii) to provide member support services to you; (iv) to market our services or products or those of other entities existing within the same group of companies in which Cassava exists (the "Cassava Group")
or those of the Brand Owner or any of their business partners and affiliates ; (v) to notify you about updates to our software and/or services; and (vi) to support any of the intended purposes specifically
stated at the time at which you provided the PII
Your PII may, for the Purposes, be disclosed for processing to any of the following Recipients: (i) to any companies within the Cassava Group and their employees who have a need to know such information;
(ii) to any third parties which provide services to the Company in order to allow or enable us to provide you with bingo services, including by way of example affiliate networks, payment processors and
data verifiers; (iii) to any auditors, contractors or other advisers auditing any of Cassava Group's business processes; and (iv) to any potential purchasers or investors in any company within the Cassava Group.
Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights
and obligating the Recipients to respect the PII and handle it in accordance with the relevant laws. We ensure that your information will not be disclosed to government institutions or authorities except if
required by law.
Out of respect for your right to privacy we are happy to provide you with an easy means to decline receiving email/SMS offers from us. At any time, you may request to discontinue receiving these offers
by sending a blank message with the word "Remove" in the subject area to firstname.lastname@example.org or enter "My Account and change your setting to "Unsubscribe.
You can write to us at any time to obtain a copy of your PII and to have any inaccuracies corrected. Where appropriate, you may have your PII rectified, amended or completed. Please email
email@example.com. We may levy a small charge to cover the cost of administration.
We have implemented suitable security policies, rules and technical measures to protect and safeguard all the PII under our control from unauthorized access, improper use or disclosure,
unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors who have access to, and are associated with the processing of your PII, are obliged to respect your privacy.
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you
when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences.
We may also use the data generated from cookies to compile statistical data on your use of our website. Our website uses four types of cookies: (i) 'session cookies' which are stored only temporarily during
a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; (ii) 'first party cookies' / 'persistent cookies' which are set and read only by our
website, saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for
example to allow us to store your preferences for the next login (such as user name and/or password); (iii) 'third party cookies' which are set by other websites who run content on the page you are viewing,
for example by third party analytics companies who monitor and analyze our web access; and (iv) 'flash cookies' which are saved during game play to allow quicker and better gaming experience.
You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on
how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.
We use a third-party advertising technology to serve advertisements when you visit our websites. This technology uses information about your visits to our websites (not including your name, address,
or other personal information), to serve our advertisements to you. In the course of delivering our advertisements to you, a unique third?party 'cookie' may be placed or recognized on your browser.
We also transmit website usage information about visitors to our websites to the servers of a reputable third party for the purpose of targeting our Internet banner advertisements on the Website and other sites.
To do this, we use 'Web beacons' and 'cookies' provided by our third?party advertisement server on our sites. The information that is collected and logged on our behalf through this technology is not personally
identifiable. If you do not want your non?personal information used to target advertisements to you, please visit www.networkadvertising.org and follow the "opt-out" instructions.
The services provided by the Company are not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with PII represents to us that they are 18 years of
age or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any PII submitted by or collected from you. If we become aware that a minor has attempted to or has
submitted PII, we may not accept this information and may take steps to remove such information from our records.
Since we operate globally, it may be necessary to transfer your PII to other companies within the Cassava Group or to service providers of the Company and the Cassava Group ("Service Providers")
located in countries outside the European Union. This may happen if our servers, the Service Providers, or such companies are based outside the European Union, if you use our services and products while
visiting countries outside the European Union or if we transfer your PII to such companies and Service Providers, and you hereby consent to said transfer of your PII. The data protection and other laws of
these countries may not be as comprehensive as those in the European Union ? in these instances we will take steps to ensure that a similar level of protection is given to your PII.
Your PII will not be stored for any longer period than is necessary for the purposes for which it was collected.
Cassava Enterprises (Gibraltar) Limited Suite 601/701 Europort, Gibraltar
we will notify you as soon as possible and, where required, seek your consent where such notification relates to a new additional purpose for processing.
MoonBingo is dedicated to providing its members with a responsible
gaming environment. Not only is it our mission to provide our members
with the most entertaining gaming experience but it is also our duty
to help prevent compulsive usage and underage access of our gaming products.
As a responsible, regulated gaming company, we comply with all guidelines
published by eCOGRA, a non-profit organization based in the UK. eCOGRA
ensures that approved online casinos are properly and transparently
monitored to provide player protection.
In line with the Government of Gibraltar's Gaming Ordinance, MoonBingo does not allow anyone under the age of 18 to play its bingo games.
Our bingo rooms are not designed to attract children or adolescents.
We actively discourage and track persons under the age of 18 who attempt
to play at MoonBingo. We use sophisticated verification systems which
can identify minors who log in to our software.
Nevertheless, we recognize that the internet is readily accessible
in many homes around the world. As a result, gaming companies and parents
must work together to protect children from underage gambling. To ensure
the safety of your children, we recommend installing filtering software
to block minors from accessing certain websites and programs.
More tips for parents:
Unfortunately, no system is foolproof. If you know a person under the
age of 18 who is registered with MoonBingo, please notify our Help
Department at firstname.lastname@example.org.
MoonBingo recognizes that while most people gamble for entertainment,
a small number of people can become obsessed with the potential monetary
gains our games offer. Even though studies suggest that only a very
small percentage of the adult population encounters compulsive gambling
problems we take this matter very seriously and have accordingly implemented
a number of measures to address the problem:
Like many things, what is enjoyable in moderation can be disastrous
in excess. If you suspect that you may have a gambling problem, you
may seek professional help from the following organizations:
If you are worried about your gambling habits or you want to know more
about the signs of compulsive gambling, try our self-assessment test.
At MoonBingo we give you the tools to control the amount of money you
use to play bingo. You can set your own monthly deposit limits and request
to adjust them at any time. Simply call our Member Support Team and
a representative will help you set your limits. Member support is available
by phone, email and live
chat 24 hours a day, 7 days a week.
You can also set self limits by visiting the "My Account" page > "Go to Cashier" > "Deposit Limits".
To help you set limits that are right for you, try answering this short
Use your answers to determine how much you would like to allow yourself
to spend per day, per week or per month.
If, at any stage, you become concerned about your gambing behavior,
you can request one of the following:
During these periods we will block your account. Any new accounts you
might attempt to open during the exclusion period will also be blocked
as soon as detected. In addition, MoonBingo will take all reasonable
measures to make sure you do not receive any promotional material during
During the self-exclusion period, the request for temporary blocked
access will be enforced and irrevocable. You may call our Member Support
Team to re-activate your account once the self-exclusion period has
ended. We reserve the right at our own sole discretion to withhold all
deposited and related monies in relation to such accounts.
You acknowledge and agree that should you choose to self-exclude from any of the Sites,
you shall not be permitted to open or use any other account with any other Site operated by the Company
during your selected self-exclusion period, until such self-exclusion has been lifted and the original
account reopened. In the event you are in breach of the foregoing, we shall be entitled to block any other
account you own with another Site, forfeit any funds you may deposit (or have previously deposited) therein,
and shall not be liable to refund to you any funds you may have wagered or won through such account.
You can request a self exclusion period by calling our Member Support
Team. Representatives are available by phone and email 24 hours a day, 7 days a week.
If you are unsure about requesting self-exclusion, ask yourself the
four questions below:
If your answer is yes to at least one of them, we recommend that you
request self exclusion and seek professional
Click here to contact our support team and ask for self-exclusion of your account
MoonBingo is registered with the Internet Content Rating Association.
ICRA is a non-profit organization that brings together major internet
industry players, telecommunications companies, content providers and
child protection bodies. The dual aims are to protect children and free
speech rights on the Internet.